Arendame seda, mis toob tulemusi

We needed a store that works equally well in Estonian and Russian — not just translated buttons, but a full-fledged experience in both languages, including product cards and SEO. On top of that, we have a catalog of several thousand items and our own CRM, with which everything has to work in sync. Vitali from Monarch Web got to grips with the specifics, built a proper multilingual architecture, and connected our CRM so that stock levels and prices update themselves. Filtering works fast even with the full catalog.

We struggled with Senler for a long time — for simple newsletters it's fine, but we needed proper segmentation and personalization, not just "send everyone the same thing." We couldn't solve it on our own. The guys suggested linking Senler with N8N and adding AI for responses. Honestly, at first it sounded complicated. But in the end we got a bot that sorts subscribers into segments on its own, triggers the right sequences, and replies to people like a human rather than with templates. Conversion on the newsletters rose noticeably, and there's far less manual work.

Artyom Ledovskikh Founder, the «VraChat» platform «I saw how clinics lose patients simply because no one picks up the phone at lunchtime or after six. The idea was to build a SaaS that any clinic on MedFlex connects in a couple of days and immediately gets an AI assistant with real appointment booking, rather than yet another chatbot with «ask an operator a question» buttons. I came to Monarch with the concept, and the guys didn't just write a botthey designed the product architecture: multi-tenancy, semantic search across each clinic's knowledge base, a unified pipeline on N8N. Now we're connecting clinics one after another with no custom rework. Essentially, they built me a ready-made SaaS engine on which I'm building a business.

The bot worked, users were happy, but few new ones came, they came only by recommendation. I needed not a site for the sake of a site, but a specific thing: a person comes in, in 30 seconds understands why they need the bot, presses a button, and that's it. Thanks to Monarch Web. No unnecessary design. A simple funnel: pain → solution → live example → subscription. The conversion from the landing page turned out to be much higher than I expected, and I finally stopped explaining to everyone in private messages what the bot does, I just send a link.

Honestly, I was skeptical about the idea of pulling a helpdesk into Telegram. It seemed like a workaround. But the reality was this: engineers on site simply did not see tickets on time, and making everyone sit in a browser is unrealistic. After implementation, the average first response time dropped by almost half. And this isn't "just another notification on the phone" — people change the status, write a comment, and close the ticket right there. I was especially pleased that the permissions from Zammad were passed through correctly: no one sees other people's tickets, and auto-assignment works. The integration feels like a native feature of the system rather than an add-on.