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We added an automatic patient appointment-booking feature to a medical organization's existing AI bot. The bot itself selects a time, checks availability, and books the appointment.
Clinics lose requests every day because patients can't get through to the front desk or don't want to wait for an operator to respond. A solution was needed that instantly advises on available specialists, departments, prices and open slots and immediately books an appointment.
We developed an AI bot that works in VK, Telegram and Max, with the ability to embed it on the clinic's website as a widget. Under the hood:
N8N for orchestrating scenarios, PostgreSQL for storing data, Qdrant for semantic search across the clinic's knowledge base, and OpenRouter for generating responses. The key integration is the MedFlex API, through which the bot receives the up-to-date schedule of doctors, specializations and appointment dates in real time.
The solution is designed to be universal: any clinic working with MedFlex can connect without custom development.
Date
December 2025
Category
Process automationTechnologies
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